Kimber’s reputation for manufacturing performance firearms is well known. They engineer some of the finest 1911 pistols currently available, comparable in most respects to many high dollar customs costing twice as much. While we could start a debate on that subject our intent is to showcase Kimber’s customer service.  Recently we had occasion to send in a 4 year old TLE for some minor items that shooting thousands of training and test rounds produces. The staff at Kimber were, as always, courteous, knowledgeable and helpful. No matter who you speak to they treat you like you are important and give you a full measure of attention. Our gun was shipped to their Yonkers NY facility per instruction. In less than 2 weeks we received a call to tell us that the pistol had been repaired and inspected for flaws and that they had taken care of everything. The real purpose of the call was to give us a shipping and arrival date so that we could keep a lookout for the gun’s arrival. The person I spoke to went out of his way to discuss what was done and made me feel as though Kimber really cared that we were satisfied with the service. I could go on and on about Kimber having had so many bad experiences with other companies but suffice to say that Kimber’s service is superlative. If you are in the market for an accurate, extremely well made 1911 Kimber is second to none on our list. We like them so much we just ordered another Kimber Pro Tactical II (gun test forthcoming). This is one company that makes one proud to purchase a truly American Made product that shares the core values America was built on. Gunner